This page walks you through every step with Polinsys, from your first message to the day your application is filed and beyond. It is for families, students and professionals who want to know exactly what happens, what is free, what is paid, and who is responsible at each stage.
All paid advice and representation at Polinsys is given by or under Joy Stephen, RCIC, CICC licence R419719. You can check the licence on the CICC public register before you begin. Canadian immigration today is almost entirely online, so most of this happens by email, video call and your client account, wherever you live, and every commitment is in writing.
Step 1: Your enquiry and one confirmation email
You start with the form at the foot of any page. It asks six things: your first name, email, phone with country code, the country you live in now, your province or state, and your nationality. Each field says why we ask. Together they tell us which offices, programmes and timelines apply to you.
We then send one email, from [email protected], with a link to confirm that the address is yours. Nothing else is sent until you click it. If it does not arrive, see Making sure our emails reach you.
What it is: a way to reach us. What it is not: an application, an evaluation or a commitment on either side. No fee is involved.
Step 2: Free resources: learn before you decide
We would rather you arrive informed. Polinsys runs two kinds of free online sessions, and they are different:
- Resource meetings are led by Polinsys staff who are not licensed. They share information prepared under the licensee: how the main pathways work, recent data, and what each programme looks for. Separate meetings are held for nurses. They are information only, not advice on your situation.
- The Friday Q&A is hosted by Joy Stephen, RCIC, most Fridays. You can ask the licensee questions directly, and confirm anything you heard elsewhere. It is open to prospects and clients alike.
Times and links for both are at FREE Webinars: Resource Guides and AR Q&A. Our pages on Express Entry, provincial programs and immigration data are also free to read.
Any written message you receive from a Polinsys team member who is not licensed carries a note saying so. Advice you can rely on comes in writing from the licensee.
Step 3: Your written evaluation
When you are ready, you complete our online evaluation. Joy Stephen reviews your details and you receive a written evaluation report that sets out the pathways open to you, the ones that are not, and what would strengthen your profile. An honest assessment comes before any representation fee. If we do not see a realistic approach for you, the report says so.
What it is: a written, professional view of your options at that moment. What it is not: a guarantee, an application, or representation before IRCC or a province. Rules change, so an evaluation is a snapshot.
Step 4: A paid consultation, if you want one
Some clients want one-to-one time with the licensee before deciding, for example a family weighing several pathways at once. A paid consultation is a scheduled meeting with Joy Stephen, usually by video call, about your own circumstances.
Before it takes place, you receive a written consultation agreement. It states the licensee's name and registration number, your contact details, the fee, the purpose and scope of the consultation, and the role of CICC as regulator. The fee is set out in that agreement before you pay anything. You do not need a consultation to receive an evaluation, and a consultation does not commit you to anything further.
Step 5: The written service agreement
If you decide to go ahead, we prepare a written service agreement. You receive a draft to read first, and work begins only once it is signed. It sets out, among other things:
- the services we will provide, for which programme, and the expected timeframes;
- the estimated fees, government fees, other costs and taxes, how and when payments are due, and the refund policy;
- who will assist on your file under the licensee's supervision;
- how your original documents are returned and how your information is kept confidential;
- how to raise a complaint with us, and the role of CICC and its complaints process.
Fees are set out in the written agreement before any work. Money paid in advance is held in a client trust account and drawn only after an invoice for work done. Anything beyond the estimate needs your written agreement. You get a signed copy of the agreement and a copy of the CICC Code of Professional Conduct.
What it is not: a promise of approval. No one can guarantee a visa, a nomination or a job, and we never do.
Step 6: Representation
With a signed agreement, Joy Stephen becomes your authorized representative for the services it covers. In practice that means we:
- confirm your documents against the current checklist and tell you what is missing;
- prepare the forms and the submission with you, and you review and sign them;
- file with IRCC or the province and act as the contact point;
- watch for requests, deadlines and rule changes, and tell you what each one means.
You remain responsible for the truth and completeness of everything in your application. Tell us at once about any change: a new job, a marriage, a birth, a refusal elsewhere. Some clients choose a longer, planned approach over several years. See the Strategic Approach for Canadian Permanent Residence.
Step 7: Your client account
Every client has a secure account at gloppap.com/login. It holds your agreements, invoices and receipts, the documents you upload, the messages we send, and the status of each step. Questions can always go to [email protected].
How Polinsys helps
- We start with the facts. Free resource meetings and Friday Q&A with the licensee, before you pay anything. See FREE Webinars: Resource Guides and AR Q&A.
- You get our view in writing. A written evaluation from Joy Stephen, RCIC, including when an approach is unlikely to work.
- No surprises. Fees, scope and timeframes are in the written agreement first. Advance payments sit in trust.
- One place for everything. Your client account keeps the record for both of us.
Our services page lists the pathways we work on. To begin, use the form below.
Official sources
Rules change often. These are the government pages this page was checked against on October 2, 2026.
Related pathways
Ask about Working with Polinsys
Tell us a little about you. Our authorized representative's team replies — and an honest assessment comes before any fee.