Making sure our emails reach you

Every email Polinsys sends you comes from one address: [email protected]. Replies go to our monitored inbox, [email protected]. If either address is missing from your contacts, your email service may file our messages under spam or promotions — and with a Canadian application, a missed email can mean a missed deadline.

This takes two minutes, and you only do it once.

Why it matters

Your first email from us carries one link to confirm your address. Nothing else is sent until you click it. After that, our messages carry the things that matter: your evaluation, the documents we need, and reminders before a deadline. Email services learn from what you do: once you mark us as a contact, our messages go to your inbox.

Gmail

1. Look in Spam and in the Promotions tab. If you find a message from [email protected], open it and choose Not spam, or drag it to Primary and choose Yes when Gmail asks about future messages.
2. Open the message, point at the sender's name and choose Add to contacts.
3. For certainty, open Settings → See all settings → Filters and blocked addresses → Create a new filter, type [email protected] in From, choose Create filter, tick Never send it to Spam, and save.

Outlook, Hotmail and Live

1. Look in Junk Email. If a message from us is there, choose Not junk.
2. Open Settings → Mail → Junk email, and under Safe senders and domains add [email protected] and polinsys.ca. Save.

Yahoo Mail

1. Look in Spam and choose Not spam on any message from us.
2. Open the message, choose the sender's name and Add to contacts.

Apple Mail and iCloud

1. Look in Junk and choose Move to Inbox.
2. Open the message, tap the sender's address and choose Add to Contacts (or Add to VIPs).

On your phone

Most phone mail apps follow your account's settings, so doing the steps above once — on the web or in the app — is enough. In WhatsApp, we only write if you asked us to, and never with a cold call.

If you no longer want to hear from us

Every email we send has an unsubscribe link. Use it at any time and you will not hear from us again. We never sell or share your details.

How Polinsys helps

If an email from us seems to be missing — a confirmation link, a document request, an evaluation — write to [email protected] or use the form below, and we will resend it. Clients can also see every message in their client account.