Paying for immigration help is a serious decision, and many families make it once in a lifetime. This page sets out, in plain words, the commitments Polinsys makes on every paid file, so you can hold us to them.
Polinsys is a Canadian company, and it gives paid immigration advice only through its authorized representative, Joy Stephen, RCIC, CICC licence R419719. Under section 91 of the Immigration and Refugee Protection Act, only a licensee, a lawyer, a notary or an Ontario paralegal may charge for that advice. The licence belongs to the person, not the company. You can check it on the CICC public register.
An honest assessment before any fee
Before you pay for representation, you receive our view of your profile in writing, from the licensee. If a pathway is unlikely to work for you, we say so, even if that means you do not become a client. We would rather lose a fee than sell a service that does not fit. See Working with Polinsys for each step.
Everything in writing
- A written consultation agreement before any paid consultation, with the fee, the purpose and the role of the regulator.
- A written service agreement before any service. You receive a draft first. It lists the services and timeframes, the estimated fees, government fees and taxes, the payment and refund terms, who will assist on your file, any conflict of interest, how to complain, and how the College of Immigration and Citizenship Consultants (CICC) regulates us.
- Advice you can rely on comes from the licensee. Our staff in Canada and India help under the licensee's supervision. When a team member who is not licensed writes to you, the message says so. A document about your immigration matter is not Polinsys's official advice unless the licensee has signed or issued it.
Your money: fair fees and a trust account
- Fees are set out in the written agreement before any work, and must be fair and reasonable.
- Money paid in advance is held in a client trust account at a financial institution approved by CICC. You get a receipt. It is withdrawn only after an invoice for work done.
- Disbursements are charged at actual cost. Anything above the estimate needs your written agreement.
- Government fees are paid only to the Receiver General for Canada, never to a personal account.
- When your file ends, we return your original documents, account for your money, issue a final invoice and refund any excess, within 30 days.
No guarantees, ever
No one can guarantee a visa, a nomination, an invitation, faster processing or a job, and a licensee is not allowed to. We do not give one in our pages, our advice or our agreements. What we offer is careful work, honest advice and a clear record. Immigration rules change often, and past results do not predict a future decision.
No job offers or LMIAs for sale
Buying or selling a job offer or a Labour Market Impact Assessment (LMIA) is fraud. IRCC describes "the buying and selling of LMIA applications" as misuse of the system, and it has temporarily stopped giving Express Entry points for a job offer to take away the incentive. Polinsys:
- does not buy, sell or broker job offers or LMIAs;
- never charges a worker a recruitment fee;
- tells clients to find work directly with employers, and to report anyone who offers a job for money.
If we ever act for both an employer and a worker, we disclose it in writing and ask both for written consent. See Conflicts of interest.
Honest information, honest testimonials
- Everything you submit through us must be true and complete. You stay responsible for your application, and false information can lead to refusal and a five-year ban.
- We publish a testimonial only if it was genuinely given by a client or former client, is true and accurate, and the client has approved it for public use in writing.
- We do not use the CICC name or logo except as the College allows, and nothing on our pages suggests that Polinsys is part of, or speaks for, the Government of Canada or any province.
- We keep client information confidential, during your file and after it closes, and we do not answer reviews or complaints in public with any detail of a file.
Fraud warnings we ask you to remember
IRCC's own advice, worth keeping in mind:
- "No one can guarantee you a job or a visa to Canada."
- Be wary of a salary that "seems too high to be real", of pressure to decide quickly, and of large cash payments.
- Never pay for "faster biometrics", or for a job offer or an LMIA.
- Never share your IRCC account login or documents with anyone who is not authorized.
Report suspected fraud to IRCC through its online fraud form, to the Canada Border Services Agency, or to the Canadian Anti-Fraud Centre. If someone using the Polinsys name, or a former staff member, contacts you with a cheaper or faster offer outside our agreements, read our anti-corruption statement and tell us at [email protected].
If we fall short
Tell us first if you can, at [email protected] or through the form below, and we will reply promptly and in writing. You may also complain to CICC directly through its online portal. See Complaints.
How Polinsys helps
- Meet the licensee before you pay. Joy Stephen, RCIC, answers questions live at our free Q&A, most Fridays. See FREE Webinars: Resource Guides and AR Q&A.
- Written first, paid second. Evaluation, agreement and fees in writing before any work.
- A full record. Agreements, receipts, invoices and messages in your client account.
Read why an authorized representative matters, or write to us with the form below.
Official sources
Rules change often. These are the government pages this page was checked against on October 2, 2026.
Related pathways
Ask about Paid representation and integrity
Tell us a little about you. Our authorized representative's team replies — and an honest assessment comes before any fee.